You only pay for active users. You can have up to a certain number of active users at a time as part of your chosen plan. You can have as many Admin users as you like.
Is there a limit on platform storage?
We expect fair use, but as such, there is no limit on storage.
Do you offer plans with larger user limits?
You decide how many users you want on the platform. If you want to add more users than what you have prepaid on your current plan, you can add more as you go, without having to switch plans. You will just be invoiced based on the list price per extra user.
Does my plan come with free support?
Yes, of course. And we also love feedback and ideas from our users as well! So feel free to contact us. When you have decided to get started, we will even throw in an hour onboarding session for you and your team. And don’t worry, we have also made a lot of product tutorials available for you as an admin.
Do I need a credit card to create an account?
Yes, you do. If you get started on the enterprise level, we also offer bank transfer.
How does Support work?
uQualio only provides support to admin users. Any online support requests must be submitted via firstname.lastname@example.org, or via any available “contact support” feature in uQualio. Requests must include a detailed description of the issue with supporting images or recordings. uQualio creates a support case and ticket with feedback directly to the sender.
Can I upgrade, downgrade, or cancel at any time?
You can upgrade any time. If you downgrade or cancel, it will be effective from the end of your current subscription period.
What is the difference between 3 monthly and Monthly pricing?
There is a difference of 10%.
Is there any limitation on the storage amount for my courses?
No, you can have as many courses on your solution, as you would like. Based on fair use.
What is ”Priority Support”?
Priority Support covers interruption making a critical functionality inaccessible or a complete infrastructure interruption causing a severe impact on services availability. Core functionality or platform access interrupted, degraded or unusable, having a severe impact on services availability. Priority response time is the maximum response time from uQualio Support when you have sent a request for support. Support is provided during the business hours in your time zone and are from 9 AM to 5 PM.
Feel free to contact us if you have any questions!