eLearning as a Technical Support Tool

Do you want to reduce the cost of giving technical support, and increase customer satisfaction at the same time?


Do your customers, partners or employees fully know how to install, use, maintain or repair your products, or would it be useful to train them further?


Do you see the value in giving them digital support access to this knowledge as digital work instructions 24/7 maybe as performance support anytime, anywhere on any device?

 

Maybe even integrated with another elearning video platform?

 

If so, the uQualio video elearning platform is the perfect fit for you!

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Why use uQualio?

On the uQualio online training Platform, you can turn your new or existing technical support videos into eLearning.  

By making a video channel for your Technical Support you can make your material on-demand available 24/7 for your customers and employees in 13 languages.

“Video Viewers retain 95% of a message when they watch it in a video,

compared to 10% when reading it.”  

The benefit of using video elearning courses is that they can be paused and started as you please. For videos used for technical guidance, this is a bonus; your training courses becomes on-demand, can be used as digital reference work and that gives your customers more flexibility. 

Additionally, the online training platform also allows you to get feedback on your product, support, & training material.

HOW DOES IT WORK?

01

Add your video

02

Select scenes and add questions

03

Publish your eLearning course

Quality. Quantity. Qualification.

Take the intro course where you try being a user, learn about the uQualio value proposition, & get a 14-day free admin trial.

want to see
how it workS?

Take a look at some example courses 

Why video eLearning can be a game-changer Technical support

Easy to Create & Distribute eLearning Courses

With uQualio you only need one easy-to-use learning platform to create and distribute online video courses. Whether it is technical maintenance & process training, good manufacturing practices, visual work instructions, FAQs, implementation of continuous improvements training programs, or performance support you can easily use online training videos to create engaging and interactive eLearning courses that make technical support easy.

Bite-sized Information on Demand - Revisit Training 24/7

Complex topics can take both effort and time to understand - use uQualio to offer online, automated video training, and monitor understanding, capacity, and compliance with mobile learning 24/7. By breaking down complex manufacturing and assembly processes into bite-sized audio + video topics, they become resources to be revisited and reused when relevant.  

​​Automation

Use uQualio to automate online training, new product rollouts, and build momentum in various ways incl. documentation to authorities and customers that your employees have the required knowledge, and reduce costs, minimize human error and maximize employee focus on other, more value-added tasks.

Device-friendly

Use uQualio to communicate with employees via mobile, tablet, or PC on the factory floor, warehouse, or any location.

International Courses

Use uQualio to create multi-lingual material - use separate channels for each language, training area, product line, and more - there is no limit to the number of channels available.

Need for information on demand

Use uQualio to provide technical support for operations as well as customers via video courses as after-sales service training - the ideal solution when the need for immediate information is critical.

Safety and Compliance tracking

Use uQualio to offer online compliance training or safety programs, monitor employee comprehension of manufacturing compliance or any other material through testing, review, or follow up as necessary, and document to authorities and customers that your employees have the right knowledge of your production compliance. 

Partners, Vendors, and Distributors

The need to train your partners and ensure their competence in technical support and implementation is critical. Use uQualio to offer video-based manufacturing training programs to ensure all members of your value chain are up-to-date, ready to excel, and contribute to your business. 

Want to know more?

What People Say

"uQualio is a great modern way of doing 5 minutes training with a very simple way of organizing, communicating and administrating it. It is NOT like the usual "monster" eLearning tools that are used by large HR Departments. It is really operational, simple and result focused. Focusing on sustaining a high quality operation, this can really help us at a very low cost. I am not very often impressed. But it is really good"

—  Martin Sattrup Christensen, Chairman of DigiRehab A/S 

TRUSTED BY

THE BENEFITS OF VIDEO eLEARNING

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Modern eLearning 

Online Training focused on microlearning courses & bite-sized training videos. This makes it easier for your learners to digest the knowledge. 

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Use your own videos

It is easier than ever to create training videos, and therefore, easier than ever to make video training. 

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Train everywhere on all devices 

M-Learning is the new way of learning. Mobile learning online removes physical barriers, making all your learning material easily accessible. 

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Features that support learning

eLearning uses gamification, tests, and communication features to support your audience's learning process. Including social learning possibilities.

High Impact – Low-Cost Training

Online Training provides high impact visual training at a very low-cost incl. potential marketing/branding of your company through diplomas on SoMe.

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Questions? Please contact us!