e-Learning as a Technical Support Tool
Do you want to reduce the cost of giving technical support and answering Frequently Answered Questions to your products?
Do your customers and employees know the full application of your products so they can use their full potential, or would it be useful to train them further?
And maybe you already have or consider using Digital Work instructions, and performance support on how to assemble and change spare parts?
- If so, the uQualio platform is the perfect fit for you!
Why use uQualio?
On the uQualio® Platform, you can turn your new or existing technical & support videos into eLearning.
By making a video channel for your Technical Support you can make your material on-demand available 24/7 for your customers and employees in 13 languages.
“Video Viewers retain 95% of a message when they watch it in a video,
compared to 10% when reading it.”
The benefit of using videos is that they can be paused and started as you please. For videos used for technical guidance, this is a bonus; your training becomes on-demand, can be used as digital reference work and that gives your customers more flexibility.
Additionally, the platform also allows you to get feedback on your product, support, & training material.
Imagine what technical video eLearning can do for you for your customer or sales partner satisfaction…
How does it work?
Upload your video
Add descriptions and questions
Publish your eLearning course
Simple. Effective. Professional.
Not sure if we’re going to be a good fit?
Learn what it’s like to work with uQualio®
want to see
how it workS?
Take a look at some example courses
We offer 2 solutions
Book a free demo meeting to get a 14-day FREE trial!
Pricing from €49/$54 per month.
Why video eLearning can be a game-changer Technical support
Easy to Create & Distribute Courses
With uQualio® you only need one easy to use platform to create and distribute online video courses . Whether it is maintenance & process training, good manufacturing practices, visual work instructions, FAQ's, implementation of continuous improvements training programs, or performance support you can easily use videos to create engaging and interactive eLearning courses that make technical support easy.
Bite-sized Information on Demand - Revisit Training 24/7
Complex topics can take both effort and time to understand - use uQualio® to offer online, automated video training, and monitor understanding, capacity, and compliance with mobile learning 24/7. By breaking down complex manufacturing and assembly processes into bite-sized audio + video topics, they become resources to be revisited and reused when relevant.
Use uQualio® to automate training, new product rollouts, and build momentum in various ways incl. documentation to authorities and customers that your employees have the required knowledge, and reduce costs, minimize human error and maximize employee focus on other, more value-added tasks.
Use uQualio® to communicate with employees via mobile, tablet, or PC on the factory floor, warehouse, or any location.
Use uQualio® to create multi-lingual material - use separate channels for each language, training area, product line, and more - there is no limit to the number of channels available.
Need for information on demand
Use uQualio® to provide technical support for operations as well as customers via video or courses as after-sales service training - the ideal solution when the need for immediate information is critical.
Safety and Compliance tracking
Use uQualio® to offer online compliance training or safety programs, monitor employee comprehension of manufacturing compliance or any other material through testing, review, or follow up as necessary, and document to authorities and customers that your employees have the right knowledge of your production compliance.
Partners, Vendors, and Distributors
The need to train your partners and ensure their competence in technical support and implementation is critical. Use uQualio® to offer video-based manufacturing training programs to ensure all members of your value chain are up-to-date, ready to excel and contribute to your business.
Want to know more?
What People Say
"uQualio® is a great modern way of doing 5 minutes training with a very simple way of organizing, communicating and administrating it. It is NOT like the usual "monster" eLearning tools that are used by large HR Departments. It is really operational, simple and result focused. Focusing on sustaining a high quality operation, this can really help us at a very low cost. I am not very often impressed. But it is really good"
— Martin Sattrup Christensen, Chairman of DigiRehab A/S
GET A FREE TRIAL
The uQualio® team would like to invite all potential admins to join us for the next upcoming webinar
With the free trial, you can...
Set up your Channel
Create and publish your private courses
Invite up to 10 users to your courses
Use reports to check their performance
Get free support and support meetings