We all enjoy excellent service -
while poor service can be disastrous
The best service appears easy and natural, and yes, with the proper training your staff can consistently provide an excellent experience and smoothly handle critical situations.
Why video eLearning can make a huge difference for the hospitality industry!
Protecting your brand by maintaining high standards: Use uQualio® video eLearning to ensure that your staff has the needed competences. Easily document training course competition records and assessments to certify staff and generate shared understanding of ‘how to’ provide industry leading service.
Understanding customer experience: uQualio® video eLearning is perfect for visualizing the factors that create a pleasant and meaningful customer experience.
Staff turnover: Use uQualio® video eLearning to easily create efficient onboarding and training programs for new and current staff at all levels of your organization.
Custom courses on service experience: Use uQualio® to easily create courses for your specific training needs.
Enhanced customer service: uQualio® video eLearning is perfect for training your staff and improves impact with gamification and the ability for you to create competitions. Video eLearning allows for staff and management alike to be continuously trained to meet customers’ increasing demands in the industry.
Easy to give access to courses: uQualio® allows to have local admin users, who can add additional participants directly to the platform, giving new or relocated members of your team immediate access to critical course content.
Delivering training on mobile devices: uQualio® works seamlessly on all devices - mobile, tablet or PC, allowing employees to train wherever they are, at any time.
Courses are easy to create, distribute and understand: With uQualio® video eLearning you only need one system as it is easy to create and distribute video courses. Whether it is customer relations, equipment training, regular or exceptional procedures, or other, there are endless ways to streamline and increase effectiveness of your training programs.
Just in time - Training can be revisited: With uQualio® video eLearning staff have instant access to all training material on their mobile devices. Should a question or situation arise, staff can immediately refer to established guidance in real time - ensuring a single, coordinated and approved response to all contingencies.
Train when it makes sense: uQualio® video eLearning courses are perfect for staff to train independently or during slower hours. Because uQualio® course structure supports micro learning (smaller bites of learning), staff can access training on demand and make significant progress in smaller intervals of time.
How should your staff behave: uQualio® video eLearning is also ideal to ensure that your staff is prepared to treat the customer as a King (or Queen). With uQualio® you can help your staff and management reach and surpass customer's expectations with custom course content, training for specific or general situations, and is an excellent means of ensuring all team members are familiar with your code of conduct, compliance issues, and other matters.