Online video eLearning can easily help you achieve good hospitality service in these areas:
Enhance Customer Service
Ensure Best Employees Behavior
Reduce Staff Turnover
Increase Employees Competences
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Why video eLearning can make a huge difference for the hospitality industry!
Deliver training on mobile devices
uQualio® is realtime, video mobile eLearning - it works seamlessly on all devices - smartphone, mobile, tablet, or PC, allowing employees to train JIT wherever they are, any time.
Easy to give access to courses
uQualio® allows having local admin users, who can add additional participants directly to the platform, giving new or relocated members of your team immediate access to critical course content. You decide who manages which aspects of your training projects. Simply select Admin’ for your manager and she will be able to control everything, while the Content Manager is limited to ‘content’ etc.
Easily document training course participation, competition & assessment records to monitor both employee certification and generate a shared understanding of 'how to' provide industry-leading service.
Custom service experience courses
The uQualio® video eLearning platform is an ideal tool for defining, visualizing, and sharing the critical factors that create a pleasant and meaningful customer experience for all members of your hospitality team. Use uQualio® to easily create courses for any specific training need you have - just film, upload, ask questions and your employees know what to do.
Courses are easy to create & distribute
With uQualio® video eLearning, you only need one system as it is easy to create and distribute video courses. Satisfy all your needs, whether they are customer relations, equipment training, regular or exceptional procedures, or other, there are endless ways to streamline and increase the effectiveness of your training programs.
Just in time - Training can be revisited
With uQualio® video eLearning employees have instant access to all training material on their mobile devices - just in time training (JIT). Should a question or situation arise, all members of your team can immediately refer to established guidance in real-time - ensuring a single, coordinated, and approved response to all contingencies.
Train when it makes sense
uQualio® video eLearning courses are perfect for employees to train independently or during slower hours. Because the uQualio® course structure supports microlearning (smaller bites of learning), team members can access training on-demand and make significant progress in smaller intervals of time.
Flexible Training Program Management:
You decide who manages which aspects of your training projects. Simply select Admin’ for your manager and she will be able to control everything, while the Content Manager is limited to ‘content’, and so on.
We all enjoy excellent service - while poor service can be disastrous!
The best service appears easy and natural, and yes, with the proper training everyone on your team can consistently provide an excellent experience and smoothly handle critical situations.
Reduce or prevent staff turnover
Use the uQualio® video eLearning platform to easily and efficiently create and distribute hospitality employee onboarding eLearning and as the eLearning tools to retain staff through personalized, JIT, mobile learning programs, in order to reliably build your brand.
Custom courses on service experience
Use the uQualio® platform to easily create and share just in time training (JIT) courses for all your employee training needs.
Best employees behavior
uQualio® video eLearning is also ideal to ensure that your team is prepared to treat the customer as a King (or Queen). With uQualio® you can ensure that everyone is prepared to surpass customer's expectations with custom course content, training for specific or general situations, your code of conduct, compliance issues, and other matters.
Understanding customer experience
The uQualio® video eLearning platform is an ideal tool for defining, visualizing, and sharing the critical factors that create the customer service video training that ensures a pleasant and meaningful customer experience for all members of your hospitality team
Enhance customer service
uQualio® video eLearning is ideal for training your employees via JIT and mobile learning, and includes vital tools such as gamification; see Housekeeping vs. Maintenance competing to collect training badges that can be shared via social media!
Protect your brand by maintaining high standards
Use the uQualio® video eLearning platform to ensure critical competencies become a shared resource through the best possible hospitality employee training and development assistance.
Easily document training course participation, competition, and assessment records to monitor both employee certification and generate a shared understanding of ‘how to’ provide industry-leading service.