Customer Success Story

Case: Anonymous Product Seller

Product training

Facts

[The Company] is a major French Corporation, that in Denmark is represented by a subsidiary responsible for seven countries.

[The Company] has conducted online training with competitions via the uQualio platform at two major resellers with each app. 180-200 sales reps and at 25 - 30 locations. The first country to participate was Denmark, then followed Sweden, and lastly Norway. They still plan to conduct similar training at other resellers.

[The Company] offers a larger portfolio of products and has chosen to make video product training for two products.

  • One is an expensive and complex product, which has a high contribution margin.
  • The other is for a much cheaper and much less complex product, which partially competes with the more expensive and complex product.

The resellers' sales staff do not know enough about the more expensive product.

Reasons and experiences

[The Company] would not have been allowed to perform traditional training on-site at the selected resellers. It was only approved by the resellers because of the possibility of making it as online training. Even if the onsite training have been approved, the cost in time and direct costs would have been high for both [The Company] and the resellers. Furthermore, the duration of the training because of having to move from one shop to the next would have extended over a long period and the effect would have been delimited in a short period of time.

The estimated effect of the campaigns was that the selected product was "top of mind" for the sales reps and that has created insight and focus on the product - making it possible to sell much more of it.

Revenue

The other products followed their normal turnover development, whereas the selected product that received online training had a high growth trend and high-profit margin.

[The Company] estimated that the training also has a long-term marketing effect on the company and its products.

Why did 'The Company' choose uQualio?

REDUCE TRAVEL COSTS

REDUCE TRAVEL COSTS

"Visiting all locations would have come at a high expense and time cost"

REDUCE FIXED TRAINING TIME

REDUCE FIXED TRAINING TIME

"The resellers' sales reps could participate in the training whenever it suited them during their work time - this meant that 60-80 % participated voluntarily."

COMPETITION BASED

COMPETITION BASED

"The resellers' incentive to take the training was nudged by winning cinema tickets for 2 and by a monthly draw of winning a dinner for 2 if they participated!"

TURNOVER GROWTH

TURNOVER GROWTH

"The selected products that received online training had a high growth trend and high-profit margin."

Sustainable training

SUSTAINABLE TRAINING

"The reduced travel need saved the environment a lot of travel pollution."

Affordable and costsaving training

AFFORDABLE

"The company found uQualios online video-based platform the best way and most affordable way to make product training with a high result"

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