By Christian Bjerre Nielsen,
Chief Product Officer at uQualio®
Maybe you didn’t realize it, but often your users want to help you make your product better! They are helpful if it is easy to give you feedback on what works well, what could be improved and what is so bad....
This is where uQualio® - your own video e-Learning platform - has improved with the new release 5.0.421.
We added a big FEEDBACK button for the user to give the course manager feedback in an easy way. Press the button and you send a message to the course manager and you can even add one or more file attachments.
The standard use is of course that a user has feedback for you. But the feedback button can also be used for these other cases:
For the course manager all feedback messages are stored in a report. The report has the user’s text and links to the attachments. This can (without the files) be downloaded to an excel spreadsheet.
Now you have the option to review your feedback. Maybe you can just post a message to the users in the group explaining how to handle the issue? Or you get input for your next version of the course? In both cases you end up improving the learning experience of your users and that is what makes them come back or read your mail the next time you have a relevant course ready for them.
Please try for yourself with a uQualio® free trial – and let us know what you think about this useful improvement.