Get access to all the important employees of your sales partners or retail stores by empowering your partners or store managers to add employees to your courses!
Most companies selling through partners, must have an overview of their retailers’ employees, access to sales reps, or technical staff in order to train theem. If not, they are not able to ensure knowledge of the latest product training or future product releases. Even if some use a CRM system, it is typically never updated with the right contact info. The bigger your, or your partner’s organisation is, the harder it is to manage all your training participants.
At uQualio® we understand this, and we have therefore implemented a ‘Course Assistant’ role.
The new role allows a local person to assign the responsibilities of adding new people to an existing course. From now on, the local manager can become the ‘course assistant’ and can take care of the participants in a course without your help.
‘Course assistants’ will be particularly useful in cases where you do not have all the relevant information needed. For example, if you make product courses for retail stores and do not have the contact information for all the employees in the stores or to add a newly hired employee. The local store manager can be made into a ‘course assistant’ and directly add the stores’ employees to the course.
This feature makes it easy for your partners to manage participation in a course by themselves. Now, you can empower your partners while at the same time optimising your overall course management. Be aware that local managers (‘course assistants’) must be able to assign users and handle feedback and communication.
Of course, the ‘Course Assistant’ can see all reports and analytics from his/her participants participation, but not anyone else's.
The picture made by Unknown author is licenced under CC BY
By Christian Bjerre Nielsen,
Chief Product Officer at uQualio®
Maybe you didn’t realize it, but often your users want to help you make your product better! They are helpful if it is easy to give you feedback on what works well, what could be improved and what is so bad....
This is where uQualio® - your own video e-Learning platform - has improved with the new release 5.0.421.
We added a big FEEDBACK button for the user to give the course manager feedback in an easy way. Press the button and you send a message to the course manager and you can even add one or more file attachments.
The standard use is of course that a user has feedback for you. But the feedback button can also be used for these other cases:
For the course manager all feedback messages are stored in a report. The report has the user’s text and links to the attachments. This can (without the files) be downloaded to an excel spreadsheet.
Now you have the option to review your feedback. Maybe you can just post a message to the users in the group explaining how to handle the issue? Or you get input for your next version of the course? In both cases you end up improving the learning experience of your users and that is what makes them come back or read your mail the next time you have a relevant course ready for them.
Please try for yourself with a uQualio® free trial – and let us know what you think about this useful improvement.
We have very often during demonstrations of the uQualio® platform heard the following wish:
Why is it not possible to upload videos directly to the platform - why can you only use a link?
We are extremely happy to tell you that from today that is possible!
We hope you will try it out yourself?
– and please let us know if there is something else we can help you with! We are listening :)
By Lone Tjustrup Olufsen, firstname.lastname@example.org
Video content is central for the usage of our eLearning platform uQualio®.
“We are happy to tell both existing and new customers, that videos from YouTube, Vimeo or from any other video service – e.g. videos from your private cloud solution – now work in uQualio®. As long as a video can be embedded, it can be used in our video eLearning platform”, says Christian Bjerre Nielsen, Chief Product Officer (CPO) at uQualio®.
Since all video services can be used, it’s much easier to get started turning your existing training videos into modern eLearning courses. A course consists of short videos/bite-sized learning units with interactive and gamification elements. And you can of course communicate with your learners to ensure that they learn…
Improved engagement and better effect
Notifications and reports
You deliver content to participants for learning.
With uQualio release 5.0.96 new and improved features for campaign managers were added to the application. Two of them are important when you want to engage your participants and increase the effect and participation rate of your campaigns:
You want to keep the participants engaged with your campaign. First thing is to invite them to join and watch the videos. The invitation is sent to them as email and SMS message, but also appears as a notification on your campaign target page and even on the user’s home page in uQualio. This way you push the invitation through multiple channels to your target audience. A good way to get them on to the campaign and help you deliver the business goal of inviting them in the first place.
On the campaign page your invitation is shown next to the content. Here you post status messages about the campaign or reminders to the user. Every time you publish a notification from the campaign you can use other available channels (user notification, email, SMS).
When your campaign is in progress you need to:
You use reports to do this. Start with a predefined report – either an exception report or a status report.
You want to remind participants that they must join and go through the content?
Your campaign is about to end, and you want to remind participants in progress with the test?
When your campaign is over you can share information with all participants. Pick e.g. report “All users” and send a message about general status and next steps in your program. Or pick the report “Test status” to communicate with the participants who did the test.
Limit your communication? Imagine your campaign is almost over. You want to congratulate participants who scored about 90% in the test? This is easily done from the report “Test status” using Report Filters. Start out in report “Test status”, then pick the column score and enter “>90”. The report is filtered to show only participants with a score above 90%. This is where you send them a notification for the best performers on the test.
Report filters are an effective way to generate a directed target group. Use report “All users” and filter on “manager” in column Role. You’re about to communicate with a subset of your participants.
I have shown how notifications and reports help making you campaign more successful as you engage your participants directly from the campaign page. You can pick smaller participant groups easily using reports and apply filtering and you can pick one or more channels to deliver your message. Using these two effective tools you:
Let me know if you have any questions or suggestions – please use our customer feedback feature.